COMPANY POLICY
PRODUCT RETURNS & CREDIT

In an effort for us to efficiently handle our customers Request for Credit we would like to ask you to observe the following procedures.

1. All returns must be inspected and pre-authorized by your Empire sales Representatives prior to the return.
2. Drivers are NOT authorized to accept returns without the pre-authorized slip, unless at the time of delivery you are returning product from that shipment.
3. Food items will NOT be accepted after 10 days from invoice date, all other products will NOT be accepted after 30 days from invoice date.
4. In order for us process a credit ALL requests for credit must be complted quoting:
   • Invoice # the goods were purchased
   • Product # and description.
   • Price of product.
   • Reason for return
5. No return will be accepted unless in ORIGINAL, SALEABLE packaging.
6. All short shipments MUST be reported within 24 hours of delivery.
7. Please DO NOT deduct amount from your payments until you have a credit invoice # to quote. We will ensure prompt processing of your credits.

Thank you for your co-operation.